From strategically enhancing the experience for professional athletes to creating a volunteer program from the ground level here are some projects and personal accomplishments I like to share.
Ambassadors greeting and scanning tickets for special events.
Ambassadors were the first point of contact that connected us with the community.
VIDEOS & CONTENT CREATOR FOR EMPLOYEE ENGAGEMENT
Since I've been a neophyte at film production, creating videos for employee engagement became an obsession of mine. Here are a few that I've done for my friends at the Embassy Suites and the Caribe Royale in Orlando.
US OPEN PLAYER EXPERIENCE
Truly a once in a lifetime experience, I was invited up to the US Open to assist with the Player Experience. Being my first time in professional sports entertainment I had no idea what to expect. I found myself tapping into my ability to problem solve and execute changes to the operation in a high paced and demanding environment.
From customer service training for staff to developing and executing a recognition program, my role was to constantly look for ways to improve the player experience. Making recommendations and executing changes to all areas including transportation, locker rooms, dining, gym, concierge and various amenities.
USTA NATIONAL CAMPUS
Developing a volunteer program from the ground up was a huge project and one I've never done before. These dedicated individuals became the grass roots that connected the community to organization purely for the love of the sport. As our relationships grew it soon became clear that this was an advocation.
Some of the opportunities that the Ambassadors assisted with ranged from high profile events such as the NCAA's to introducing tennis to children for the very first time and assisting children living with autism and down syndrome enjoy the sport in a safe and friendly environment.