Together we can redefine and improve the customer experience for your business.
From my first job as a character performer at the Walt Disney World to enhancing the player experience at the US Open, I've learned that there was much more to it when it came to "creating memorable experiences".
I want to share how I've learned to be the best version of myself through compassion as I engaged my customers.
Here is a small clip from one of my customer service workshops. I had the pleasure of sharing some of my stories and best practices I've adopted when I worked at Disney.
You and your team are my number one priority, and my services will prove just how committed I am to your organization's success.
Identify issues and define roles
Communicate solutions and obstacles
Define and measure success
Provide and receive feedback
CUSTOMER SERVICE WORKSHOPS
In these energized and engaging sessions I will recount my journeys, starting from the Walt Disney World Company to working with our top professionals in the US Open. Learn to:
Identify who your customers are.
Utilize different methods of communication effectively.
Overcome barriers when engaging customers and deliver on their expectations.
Conflict Management - Use techniques to defuse and resolve customer complaints.
GROW YOUR SERVICE CULTURE
The success in any organization does not rely on the product and its deliverables alone. Are your leaders and employees aligned? With an understanding and fostering of an internal customer service model will your team achieve successful results that will grow your organization.
DESIGNED TO FIT YOUR BUSINESS
While the platforms and delivery may differ during these times. The principles of adult learning are still applied.
Training programs can be structured based on your organizational needs.
Develop course materials and training manuals for in-house sessions and online courses (LMS)
Emotional Intelligence coaching
Online interactive meetings