Helping leaders improve the landscape for their employees and customers.
From my first job at the Walt Disney World to enhancing the player experience at the Us Open. I've learned that there was much more to it when it came to "creating memorable experiences". I want to share how I've learned to be the best version of myself through compassion as I engaged my team members and customers.
Whether in person or over the phone we can discuss your organization's needs and collaborate with you on the best approach. Sign up, and start taking advantage of a service that focuses on simplifying the way you do business.
Director of Tennis, Edmond Center Court
I have had the honor in hearing Rafael speak multiple times during various USTA workshops and conventions. I was so impressed that I hired him to give a private training to my staff on customer service. Rafael ability to connect with the audience is second to none. His candid style and humor immediately won over my staff the moment he began speaking. And to no surprise, he received an extremely high rating on the post workshop evaluation. I absolutely love his energy and level of engagement that brings when presenting. I would highly recommend Mr. Rivera to speak at your next event or workshop.