Is your team prepared to elevate the experience
for your customers?
From my first job at Walt Disney World to enhancing the player experience at the US Open, I've learned that there was much more to it when it came to "creating memorable experiences." I want to share how I've learned to be the best version of myself through compassion as I engaged with my team members and customers.
HOW CAN I ASSIST?
START WITH AN INITIAL CONSULTATION
I'm here to equip your staff with the knowledge, practical skills and motivation to carry out an unmatched customer experience. I will help with the ongoing, long-term improvement of employees' skills, enabling them to fulfil their potential within your organization.
VIDEOS DESIGNED FOR YOUR NEEDS
Here are some examples of some videos developed collaboratively for my clients. They vary from insrtuctional to onboarding and employee engagement.
Successful Collaboration in enhancing the player experience
USTA NEW ENGLAND
SOUTHWEST GEORGIA COUNCIL ON AGING
Successful collaboration in building their new service framework
EMBASSY SUITES ORLANDO
Creative synergy and employee engagement with onboarding videos
Ready to get started? Contact me today.
Director of Tennis, Edmond Center Court
I have had the honor in hearing Rafael speak multiple times during various USTA workshops and conventions. I was so impressed that I hired him to give a private training to my staff on customer service. Rafael ability to connect with the audience is second to none. His candid style and humor immediately won over my staff the moment he began speaking. And to no surprise, he received an extremely high rating on the post workshop evaluation. I absolutely love his energy and level of engagement that brings when presenting. I would highly recommend Mr. Rivera to speak at your next event or workshop.